FAQ

Q: are these presets, LUT’s, and PLugins available for windows or mac?

A: All products on Lut House are available for both Windows, Mac, and PC users. However, all products are developed with the intention of being utilized within the Adobe Suite.


Q: I have not received my download, what do I do?

A: If you don’t receive your digital download within 24 hours please reach out to us at luthouse@gmail.com to resolve the issue and get your digital download immediately.


Q: I got my download but I accidentally deleted the email, how should I proceed?

A: No worries, life happens fast and that’s what we’re here for. Lut House is proud to provide lifetime ownership to all of our products. Keep a digital copy of your license and receipt and email that to us at luthouse@gmail.com to get whatever downloads you may be missing.


Q: I think I misplaced my download, what do i do?

A: No worries, we got your back. Lut House is proud to provide lifetime ownership to all of our products. Keep a digital copy of your license and receipt and email that to us at luthouse@gmail.com to get whatever downloads you may be missing.


Q: I don’t know how to use the product I purchased, what is going on?

A: Double check your files for an instruction guide or video explaining how to properly use the products and package within the Adobe Suite. If you cannot find an instructional file please email us directly at luthouse@gmail.com to get the issue resolved.

Q: Don’t see the answer your looking for?

A: Shoot us an email below at luthouse@gmail.com with your issue and order number in the subject heading and we will be in touch within 48 hours to get your issue resolved.